Frequently Asked Questions
Where do we ship? We ship anywhere in Canada. At this time we do not ship to the United States, or anywhere else outside of Canada.
How do we ship? We normally ship by Canada Post Expedited Service. Your order will normally go out the next business day after it is placed.
What if I want a flavour that's not listed? We make over 3,000 flavours of fudge and normally have 2-3 dozen available at any one time. If it's not on the website, it's not available.
What if I want a flavour that says Sold Out. That flavour is still in production we've just a temporarily run out of it. We make a fudge every week and it should be available in a 2 to 3 days. If your heart is set on that flavour, try again in a few days.
Is your fudge gluten free? Our basic fudge is gluten frre, howevr, we add gluten containing products to some flavours, i.e., Cookies and Cream. Our facility is not certified gluten free. We work hard to avoid cross contamination, but can not guarantee that any particular fudge is gluten free.
My order is a gift and I don't want the invoice included. We do not include an invoice with the shipment, only a packing slip. The packing slip does not contain any prices.
How much can I earn with a fundraiser? You earned 30% on both of the fudge and jerky fundraisers.
If I'm fundraising do I send all the money to you or do I keep my portion? You keep your profit and send the rest to us with your order.
What form of payments do you accept as payment for a fundraiser? We prefer e-transfer.
Do we have to pay for shipping with our fundraiser? No, shipping is free for fundraisers.
Do you accept changes to a fundraising order once it is sent in? No, we did not accept changes to your fundraising order once it is sent in as it typically leads to errors.
How long until I receive my fundraising order? We must receive your order by close of business on a Friday. It is then ready for shipment the Friday 2 weeks following. Friday is important because we make all our products fresh to order; we do not pre-make them and put them in a warehouse. We combine your order with all the other orders and start production immediately. If your order is not in on Friday it goes with the orders that come in the following Friday.
I purchased your fudge through a fundraiser, can I get some more? Yes, just go to our website, PhilsFudge.com, and order the fudge you'd like.
I purchased your jerky through a fundraiser can I get some more? Yes, just go to our website, PhilsFudge.com, and order the jerky you'd like.
Is your jerky gluten free? Our jerky is gluten free and MSG free.
Is there MSG in your jerky? Our jerky is MSG and gluten free.
Do you wholesale sell your fudge and jerky? Yes we do, contact Sales@PhilsFudge.com.